[SalesForce] Switching licenses between Customer Community and Customer Community Plus

During our first tests with Salesforce Communities we figured out, that users can't be switched from Partner Community License (PCL) to a Customer Community License (CCL).

This is also documented here by Salesforce.com:
Community License Switching

Now, that Salesforce.com introduced the Customer Community Plus License (CCPL), we would like to know if switching back-and-forth between CCPL and CCL on a user record is possible. If yes, this would enable us to have a mix of both licenses inside the system, and assign it to users based on demand for functionality.

Best Answer

The above does not seem to be the case nor as simple as implied. When moving from a customer community user license to a customer community plus user it is not as simple as changing the user license and profile on the user object. It would appear that you have to migrate the users ( create the new user as a customer community plus license, then deactivate the old one ).

Related Solutions

[SalesForce] portal to communities migration licenses

Phil, I have also begun to work on setting up a community in our org recently. I guess you need to buy these licenses in order to be able to see them in your org.

So if you have a Customer Community, the "Customer Community" license is the "Community" version of a High volume Customer Portal license.

From the License types docs: http://na11.salesforce.com/help/doc/en/users_understanding_license_types.htm

The Customer Community license is similar to a High Volume Customer Portal license and is well-suited for business-to-consumer communities with large numbers of external users. The Partner Community license is similar to a Gold Partner license and is well-suited for business-to-business communities, such as a partner community.

In addition to the new licenses, Communities supports all internal and portal licenses including existing Customer Portal, Authenticated Website, and partner portal licenses. Communities doesn’t support the Chatter External license.

So based on this, you can create a user with the following licenses and should be able to access Communities.

Authenticated Website    
Customer Portal Managed Custom
Customer Portal Managed Standard

[SalesForce] the difference between a “Customer Community Login” license, and a “Customer Community” license

I'm not easily finding a confirming link, but your guess is correct - the "Login" licenses are for logins-per-month pricing, and the plain "Community" licenses are for named-user licensing. I just took a training on Communities implementation where this was covered.

Best Answer

Related Solutions

[SalesForce] portal to communities migration licenses

[SalesForce] the difference between a “Customer Community Login” license, and a “Customer Community” license

Related Topic