I assume by "Sorry to bug you again about this" that you were already given help with "X", so instead of an apology, perhaps a thank you would work better:
Thank you for your help with X, but we are still having problems with it and...
This is most likely how I would write it, an apology seems to be an admission that you feel "bad" for asking and can sound "whiny", while a thank you gives the idea that you feel "good" about their previous help and appreciate it.
If you are paying for this service or for support (which you may not be), I wouldn't worry about apologizing for requesting it, especially if your previous request was not attended to.
I would like to use examples of the two sentences above in an email directed to an organization, but I would like to avoid using "you" or "bug", if possible.
I don't think it's quite necessary to avoid these two words, but there are a number of options if this is your goal. For example:
- Sorry to be a bother...
- Sorry to burden your staff with this... (still uses a form of "you")
- I/We apologize for the repeated request...
Personally, in any case I would drop the apology or thank you, in fact all extraneous parts of the email altogether. Busy people like to get things done quickly, and if their staff has a lot of work they'll appreciate a to-the-point email. However, it depends, and I recognize that this viewpoint avoids the literal question of what to replace those two words with.
No native speaker of BrE would normally say Yes, I’ve got in that context. The reply might, as you say, be Yes, I have or Yes, I’ve got a pencil depending on the circumstances. A further possibility, in BrE as well is in AmE, is certainly Yes, I do.
Best Answer
If it were my managers, I'd probably break tchrist's rule, but you could use
That gives the manager the opportunity to see that you may indeed be right; or to state that they don't care about your version and you should use theirs anyway. In either case, you have pointed out the correct version and your honour is satisfied. In putting it this way, you are calling into question your own ability compared to your manager's. There's a similar but not identical scenario in another question.